Privacy Policy
Round & Round Baby Sdn Bhd. (‘us’, ‘we’ or ‘our’) operates Round & Round Baby Sdn Bhd
(the ‘Site’). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using (the ‘Site’), you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (‘Personal Information’).
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (‘Log Data’). This Log Data may include information such as your computer’s Internet Protocol (‘IP’) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Refund and Return Policy
This Refund and Return Policy applies only to purchases made on ‘Round & Round Baby Sdn Bhd’ (Round & Round Baby Sdn Bhd). Any circumstances not covered by this policy will be dealt with on a case-to-case basis.
Returns
- If you are not fully satisfied with your online purchase, you may return the item and request for a refund within 7 days of receiving the item.
- If you received a damaged or incorrect item, we will refund or exchange the product after receiving the returned item. To be eligible for a refund or exchange you must notify us within 7 days from the date you receive the item.
- To be eligible for a return, your item must be unused and in the same condition that you received it. The item should in original packaging.
- You must provide a copy of the receipt or proof of purchase.
- Please contact us within 7 days of receiving the item to initiate the return process.
Refund
- If you are not fully satisfied with your online purchase, you may return the item and request for a refund within 7 days of receiving the item.
- Please contact us before arranging a return to initiate the return and refund process. We are unable to refund items that have not been returned using the proper procedure.
- You are advised to use a reliable courier service to return the products to the address below at your own cost. You may also return to products to our HQ in person (by appointment).
- Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment). You also can choose to exchange with a new product of the same value (subject to stock availability).
- For refunds, you will be credited the full value of the product, excluding delivery costs.
- Please allow at least 3 to 5 working days (excluding Public Holidays) for us to process your refund.
- You will receive your refund within a certain amount of days, depending on your card issuer’s or bank’s policies.
Exchange
- Exchanges are only applicable for any damaged or wrong item(s) received.
- To exchange an item, please contact us within 7 days of receiving the item.
- To be eligible for an exchange, your item must be unused and in the same condition that you received it. The item should in original packaging.
- We will exchange the product after receiving the returned item.
- You must provide a copy of the receipt or proof of purchase.
Shipping policy for Returned/Exchanged item
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the initial delivery charges will be deducted from your refund.
- You are responsible to ensure that the item posted has been labelled and addressed clearly and legibly and wrapped neatly, securely and safely for transportation and able to withstand the handling of courier.
We are not responsible if the item is missing or lost in transit due to the courier service. You are advised to use a reliable courier service to return the products.
Contact Information
You can contact us via email at info@roundnroundbaby.com or by phone +60 12-216 1673, Monday to Saturday (excluding Public Holidays) from 11am – 7pm.
You will be required return the product(s) to the following address:
Round & Round Baby Sdn Bhd
71-LG, JALAN BS 1/2, Pusat Perniagaan Olive Hill, Taman Bukit Serdang, Seksyen 1,43300 Seri Kembangan, Selangor Darul Ehsan
Terms of Service
Please read these Terms of Service (‘Terms’, ‘Terms of Service’) carefully before using the Round and Round Baby website (the ‘Service’) operated by Round & Round Baby Sdn Bhd (‘us’, ‘we’, or ‘our’).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Round & Round Baby Sdn Bhd. Round & Round Baby Sdn Bhd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Round & Round Baby Sdn Bhd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Governing Law
These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Contact Us
If you have any questions about these Terms, please contact us.
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